Wednesday, February 26, 2014

RG2011... FW: Customization !! Customer is the KING

 

 


 

Client: "Our next requirement, this is something big, you know, we need an elephant…"
Vendor :
but why don't you adjust with a buffalo, even it is big….   and black?"

C
No, we need only elephant, let me explain our current process…………….." (client explains for an hour)
V :
Fine, i understand ur requirement. But our system supports only buffalo…

C:
..We need only elephant!
V
: OK.. Let me see if i can customize"


Requirement taken : Client wants a big black four legged animal, long tail, less hair. Having trunk is mandatory.
The same was documented, signed off in contract agreement



At the Deign Development Centre,

Design/Development – Based on requirement all features are supported in base product (as buffalo) , for trunk alone a separate customization is done.

Finally the customization is shown to client

client looks ....



         
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….  and faints !!



 

Mind It ………………………………………………………………..!!!!!!!!!


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